To address team work in a selection criteria, you should include information that shows your ability to work within a team. This includes team awards, examples of you going above and beyond to support your team and examples of times you have led or trained other team members. You can also include times you implemented improvements that assisted your team to do their job better.
Need to write selection criteria for a government job or application? Need an example for a government job application letter? Here are real life examples of team work criteria that you can use as a sample for your next government application.
Example One: Show How You Demonstrate Team Work (Payroll Application)
Previously, I encountered a significant conflict with a client due to errors made by one of my co-workers while processing payroll over two consecutive fortnights. The issue caused dissatisfaction among the client's employees, requiring resolution. In response, I apologised to the client, taking full responsibility for the errors and assuring them that such mistakes would not occur. Simultaneously, I conducted an internal assessment to identify the root cause of the errors and evaluate my co-worker's understanding of their responsibilities.
Following this, I met with the client to openly discuss the issue and establish a collaborative approach to prevent similar incidents. We jointly developed a clear delivery schedule and communication plan during the meeting to ensure that both parties were aligned on expectations and information exchange processes. As a result of these efforts, the conflict was successfully resolved, and a smooth workflow was restored. The client appreciated our commitment to addressing their concerns, strengthening our relationship and instilling confidence in our ability to deliver high-quality service moving forward.
Example Two: Ability to work autonomously and act as an influential multi-disciplinary team member to provide an effective customer-focused service (Banking Application).
I identified an issue with updating customer records in my role within Services Australia. I proposed a system allowing colleagues to withdraw activities before they underwent formal checking. This would allow for adjustments in response to changes in legislation and reduce the time expended on revisions. I submitted this proposal through the innovation platform, where colleagues could review and vote on its effectiveness. The proposal advanced to the next stage with sufficient support, including cost analysis and feasibility assessment. This resulted in significant benefits for both internal stakeholders and our customers. Colleagues gained the flexibility to rectify records swiftly, and customers enjoyed expedited access to updating their records, ensuring optimal outcomes on time.
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Example Three: Work cooperatively as part of a multi-disciplinary team, adopt a team approach and be a reliable and punctual team member (Medical Administration Example).
While working at Rudder Medical Clinic, we faced a particularly challenging day where we were short-staffed due to several unwell team members. Despite this, we had a fully booked schedule and needed to ensure that all patients received the required care. Recognising the strain this placed on my colleagues, I took it upon myself to support the team, including doctors and nursing staff. I began by offering assistance with any immediate tasks that needed attention, such as printing patient information sheets and preparing necessary documents. I prioritised tasks based on their urgency to ensure that the most critical needs were met first. By managing my time efficiently, I could handle multiple responsibilities without compromising the quality of care.
Example Four: Ability to work constructively with minimal supervision and contribute to achieving team goals (Supervisor Application)
Following a recent company restructuring, many employees lost their jobs, significantly impacting team morale. Additionally, my team members needed help with increased caseloads during a heavy recruitment drive. In response to the job losses, I took the initiative to reach out to each of my team members to check their well-being. I kept a positive attitude and baked treats each week to maintain a positive atmosphere and boost team morale. I recognised that some of my team members were overwhelmed with their workloads during the recruitment drive, so I offered to take on some of their roles. I managed most of the administrative tasks, allowing them to focus on their primary responsibilities. I conducted a handover once the recruitment drive calmed down to ensure a smooth transition back to their regular duties. These actions had a positive impact on the team. The regular check-ins helped lift the team's spirits during a challenging time. By taking on additional responsibilities and handling administrative tasks, I alleviated some of the workload pressures on my colleagues, enabling them to manage their caseloads more effectively.
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Example Five: Ability to work effectively as a multidisciplinary team member (Clinical Applciation)
On one occasion, I faced a critical staff shortage due to unforeseen circumstances, leaving us needing more doctors to provide essential clinical services. This posed a significant risk of disrupting patient care, and immediate action was required to ensure continuity of service. Recognising the severity, I made myself available to work extra hours despite my regular duties. I rearranged my personal and professional commitments on concise notice to accommodate the additional workload. I understood the importance of maintaining consistent patient care and was determined to support my team through this challenging period. I communicated with the clinic staff to ensure that the workflow was adjusted to accommodate the increased patient load. I also coordinated with other available team members to optimise our efforts and ensure that all patients received timely and effective care. As a result, there was no disruption in the healthcare services provided by our team. Patients continued to receive the care they needed without any delays or compromises in quality. My willingness to go above and beyond my regular duties was acknowledged by my colleagues and supervisors, reinforcing the value of teamwork and dedication in maintaining high standards of patient care.
Example Six: Demonstrated interpersonal ability and ability to collaborate as part of an ICT team (IT Technician Application)
I have experience working as part of an ICT team as demonstrated through my previous employment and volunteer work and also through my university studies where I successfully managed a Software Team Project compromising of 6 team members resulting in a High Distinction for the project and our team being recognised as one of the best teams at Project Presentations. I also led a team of 8 staff at the Best Graphics Training Centre where I equipped staff with leadership skills in order to manage their jobs efficiently and effectively. I was also responsible for planning the activities for staff training and supervising a team of office staff. I also lead a team of 5 while employed by MYSRL Customer Support. I also have the ability to communicate in a cross cultural manner with staff members from various demographic backgrounds and I treat all staff members as equal and actively set time aside to assist with mentoring and training others if they identify that they require further assistance.
Example Seven: Proven capacity to work as part of a team and be adaptable and flexible (Teachers Aid Application)
I have the proven ability to work as a team to achieve results. While completing my placement at Saint Anne’s, I worked with a small team of other teachers. During my placement, I worked in the Kindergarten, Year 1/2 room and year 2/3 classrooms. I asked the teachers for their input on my progress and communicated any ideas that I had openly. I assisted the teachers to meet their learning targets through undertaking any extra activities they asked of me and I treated all the teachers as equals, forging many professional associations.
Prior to my placement at Saint Anne’s, I worked in a number of hospitality roles which required working as part of a team to get the job done. I often participated in team meetings and provided input and suggestions into ways we could improve our performance. I assisted other team members to complete their tasks on time and provided training and assistance to new staff members when required. With regards to my ability to demonstrate flexibility and adaptability, this is demonstrated through my ability to take on extra shifts during my hospitality career with little or no notice. I was also regularly required to work weekends, nights and public holidays which demonstrated my ability to remain adaptable to a changing work environment.
For example, I have the ability to respond quickly to changing situations demonstrated while employed at the Casino. On this particular day, I was responsible for selling tickets for a function and it had been arranged that another staff member would relieve me at a set time. The other staff member did not turn up and it was a very busy day. I demonstrated my ability to remain flexible by continuing with the role until the end of the race day with no assistance or relief from other staff members which earned considerable praise from management.
Example Eight: Supports Productive Working Relationships (Office Manager Application)
Prior to employment as a Student Advisor, I worked as the Manager of the International Student Support Service which indicates that most of my career has been spent working with people from different religious or cultural beliefs to my own. I understand the relative policies and legislation which governs equity and diversity laws in Australia and I am receptive to new ideas and cultural differences. I use my interaction with people from other cultures as an opportunity to increase my own self-awareness and am aware of the benefit that a multicultural environment brings to both an organisation and Australia as a whole. My role requires that I confront any prejudicial behaviour in students and I frequently examine my own thoughts and actions to confirm that I do not demonstrate stereotypical or exclusive responses.
For example, when I first started to work at the University, I noticed that some of our Middle Eastern male students presented as rude and demanding. After conducting research into the culture and traditions of the Middle East, I identified that the students were not necessarily being rude, but due to cultural differences, their tone of voice sometimes came across that way to people from a non-Middle Eastern background. My ability to not take the situation personally has allowed me to foster excellent relationships with these students and to build a professional relationship built on trust and respect. Further evidence of my ability to foster relationships with students and provide excellent customer service, regardless of cultural backgrounds is obtained by my history of meeting all Key Performance Indicators set by the university including a rating of ‘excellent’ for customer service skills.
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