To address the "Makes Insightful Decisions" selection criteria, highlight your ability to analyse information, consider options, and make well-informed choices. Provide an example, such as identifying a cost-effective solution that improved efficiency. Outline the situation, your decision-making process, and the positive impact of your choice to demonstrate your skills in action effectively.
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Makes Insightful Decisions Selection Criteria Example:
I approach every situation critically, analysing available information to gain valuable insights into complex issues. My decision-making process is guided by courage and conviction, even in high-pressure scenarios, as I accept full responsibility for the outcomes of my decisions. When faced with challenging circumstances, I remain composed, allowing me to clearly articulate the rationale behind my decisions and collaborate with others to recognise and address potential biases.
For example, I was headed to a petrol station out of town. As I approached, I noticed a member standing beside their car, looking perplexed. They had just fuelled up, but their car refused to start. Sensing an issue, I offered my assistance. Upon inspecting the vehicle, it quickly became apparent that there was a significant amount of water in the diesel filter. Curious, I decided to check another recently filled car, only to find the same problem.
Acting, I drained a sample from both vehicles and promptly contacted the fuel station's owner. They reacted swiftly, shutting down the browser and contacting the supplier to address the issue.
Realising the gravity of the situation, I arranged for towing services to transport both vehicles to our service centre for repairs. Additionally, I suggested a suitable place for the vehicle owners to stay while awaiting repairs. Later that day, after completing the repairs, I followed up with the members. It turned out that the root cause of the problem was the fuel supplier's error. Fortunately, they covered all costs for the repairs, relieving the members of any financial burden. It was a satisfying outcome, knowing I had played a part in resolving the issue and ensuring the members' peace of mind.
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