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An In-Depth Analysis of Resume Content That Works


Experienced Case Worker with a strong understanding of Criminology and Criminal Justice. Offers the ability to provide case management within the community to support individuals from multiple cultural backgrounds to make positive change. Strong background in youth services with the ability to refer youth to a range of support services within the local area. Able to work with a community focus to achieve outcomes using best practice interventions. Skilled in working in highly challenging environments to meet tight deadlines with strong administrative and report writing skills.

We start with the role that the client is looking for – in this case the client is looking for a role as a Case Worker in the juvenile criminal justice field, so we make sure we emphasize her case management, criminology and youth work experience straight off the bat.


➢ Case Management: Strong case management skills with experience working with a caseload of up to 50 young people and adults at one time to achieve outcomes.

➢ Criminal Justice: offers a criminology background with a strong understanding of Youth Justice, Offender Management, Forensic Psychology, Social Research, Criminal Law, and Sociology.

➢ Support & Referral: able to work with community organisations within the local area to source support for housing, homelessness, employment, education, and financial aid for clients.

➢ Stakeholder Relations: experienced working with community stakeholders including but not limited to QPS, Child Safety, Anglicare, Youth Justice, Mission, and Max – able to represent the organisation at cross community forums.

➢ Technical Literacy: skilled in various case management programs including ESS with a knowledge of Word, Excel and PowerPoint. A fast and accurate touch typist with the ability to produce a range of documents and reports.

Next we want to highlight the key skills the client can bring to the role. Not sure what they are looking for? Check the job advertisement. In this case the advertisement had expressed they were looking for an individual with stakeholder experience, case management skills and a high degree of technical literacy.

  • Awarded multiple ‘Weapon of Mass Employment Awards’ at Max for having the most clients into work out of a team of 30 case workers.

  • Rapidly promoted from Case Worker to Case Manager at DSDS within (3) months of initial employment based on ability to engage with and achieve outcomes for youth at risk.

  • Managed the JPET program with Darwin Skills Development Scheme to achieve a five-star rating based on outcomes for young people.

Next we want to highlight some selected achievements which are relevant to the role the client is going for. In this case the achievements show that the client can achieve results when it comes to case management and working with young people.


2023 – Current The Raise Foundation Youth Mentor

➢ Provide support and one on one mentoring to school-based youth at Yarrunga State High School on a part-time basis, dealing with issues including but not limited to bullying, eating disorders, drug and alcohol abuse and stress and anxiety.

➢ Participate in regular in-service sessions with the coordinator, to provide and gain support from other mentors and to debrief after each session.

➢ Participate in post-program evaluation, conduct planning for future programs, complete all mandatory training and provide a safe and supportive environment for young people.

2011 – 2012 Max Employment Employment Consultant

➢ Manage a case load of 70+ clients to provide interview assistance, resume preparation and post placement support while reverse marketing clients into positions with potential employers.

➢ Keep detailed case notes on each client, including information on any wage subsidies available and placements, reporting to government funding agencies as required.

➢ Network with potential employers, negotiate wages and subsidies, promote the service within the local business community and act as a mediator between employer and employee as required.

2009 – 2011 Pathways Mt Isa Fostering Case Manager

➢ Manage a case load of 30 foster careers to provide fostering support including referrals to other community organisations, with regular reporting to Child Safety.

➢ Match potential foster carers with young people and children within the child protection system based on strengths and needs assessments.

➢ Assess the suitability of potential foster carers applying within the Child Protection system and provide ongoing training and mentoring to those who are accepted.

2006 – 2009 Darwin Skills Development Case Manager

➢ Work with disadvantaged youth aged between 15-21 who are at risk to provide support across issues including but not limited to juvenile justice, homelessness, employability, limited education, and family relationship breakdown.

➢ Attend regular stakeholder meetings with other service agencies within the Darwin community to assist clients to access housing, training or job placement support.

➢ Source work experience, training, education and short course opportunities for clients and operate the emergency on call phone after hours to provide crisis support as needed

When writing out your job responsibilities – you want to make sure that you focus on the key points most relevant to the job advertisements. You can see here that working with disadvantaged youth are highlighted, stakeholder engagement is highlighted and so is the case management.

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