Stand Out in a Sea of Admin Applications With These In-Demand Skills

Whether you're applying for an Office Administrator role or Executive Assistant gig, your resume should highlight the right mix of hard, soft, and technical skills. Not sure where to start?

Here are 101 key skills to consider adding to your administration resume — broken down by category for easy scanning.

📋 Core Administrative Skills

1. Office Administration

2. Diary Management

3. Calendar Scheduling

4. Data Entry

5. Minute Taking

6. Document Preparation

7. Filing & Records Management

8. Travel Arrangements

9. Meeting Coordination

10. Board Support

    
    

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💼 Executive & Personal Assistant Skills

11. Inbox Management

12. Confidentiality & Discretion

13. Event Planning & Coordination

14. Gatekeeping

15. Expense Reconciliation

16. Preparing Board Packs

17. Travel Itinerary Planning

18. Stakeholder Liaison

19. Time Management for Execs

20. Prioritisation of Demands

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🖥️ Computer & Technical Skills

21. Microsoft Word

22. Microsoft Excel (Pivot Tables, VLOOKUP)

23. Microsoft Outlook

24. PowerPoint

25. SharePoint

26. Google Workspace (Docs, Sheets, Gmail)

27. CRM Systems (Salesforce, HubSpot)

28. ERP Software (SAP, MYOB, Xero)

29. Zoom & Teams

30. Database Management

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📞 Communication & Customer Service

31. Phone Etiquette

32. Front Desk Reception

33. Conflict Resolution

34. Professional Email Writing

35. Customer Enquiries

36. Complaint Handling

37. Stakeholder Communication

38. Client Liaison

39. Public-Facing Interaction

40. Internal Communications

⏱️ Time & Task Management

41. Multitasking

42. Deadline Management

43. Task Prioritisation

44. Workflow Planning

45. Project Coordination

46. Delegation Support

47. Task Tracking

48. Productivity Tools (Trello, Asana)

49. Following Up on Actions

50. Scheduling Deadlines

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📑 Compliance & Processes

51. Document Control

52. Quality Assurance Support

53. Record Keeping Compliance

54. Policy Adherence

55. OH&S Administration

56. Induction Pack Preparation

57. Contract Administration

58. Procurement Procedures

59. Archiving

60. HR Support

💬 Soft Skills

61. Attention to Detail

62. Problem Solving

63. Initiative

64. Reliability

65. Adaptability

66. Professionalism

67. Resilience

68. Positive Attitude

69. Confidentiality

70. Emotional Intelligence

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🧠 Organisational Skills

71. Time Blocking

72. Meeting Agendas

73. Stationery & Supplies Management

74. Workflow Optimisation

75. Setting Reminders & Alerts

76. Filing Systems (Digital & Physical)

77. Internal Process Documentation

78. SOP Creation

79. Systems Thinking

80. Planning Events & Deadlines

📊 Reporting & Analysis

81. Basic Reporting (Excel, Word)

82. Creating Templates

83. Performance Dashboards

84. Expense Tracking

85. Invoice Matching

86. KPI Reporting

87. Basic Budget Monitoring

88. Presentation Formatting

89. Data Reconciliation

90. Timesheet Coordination

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🛠️ Tools & Systems Familiarity

91. Adobe Acrobat

92. DocuSign / Adobe Sign

93. Mailchimp or EDM tools

94. Canva (for simple internal graphics)

95. MYOB/Xero/QuickBooks

96. HRIS systems (e.g. Elmo, Workday)

97. CMS Systems (WordPress, Drupal)

98. ZoomInfo / LinkedIn for B2B

99. Internal Ticketing Systems (e.g. JIRA, Zendesk)

100. Digital Filing Platforms (Dropbox, Google Drive)

⭐ Bonus Skill

101. A Calm Voice and a Can-Do Attitude – because every team needs someone who makes life easier.

     
     

Final Tip 💡

Don’t just list these skills — show them in action on your resume through achievements and examples. For example:“Managed daily calendar and inbox for two executives, improving response times by 35%.”

Want a custom list tailored to a specific admin job or career level? Let me know in the comments or send me a message — happy to help.

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